Inbound/Outbound Solutions

Inbound/Outbound Solutions

Multiple organizations in many diverse industries currently utilize Agility's inbound solutions for their customer service orientated campaigns. High-end connectivity enables Agility to provide a wide range of services, linking in to systems via SNA, ODBC, TCP/IP and HTTP.

Agility's outbound service is an ideal tool in improving customer communication over several channels, initializing and fostering new customer relationships.

Inbound Services

  • Cross Sell
  • Payment Authorization
  • 3rd Party Verification
  • Direct Response
  • Prepaid Gift Card/Payroll Card Support
  • Account Inquiries and Upgrades
  • Account Maintenance
  • Product Recall Support
  • Technical Support

Outbound Services

  • Product Sales
  • Account Update
  • Follow up to Direct Mail
  • Customer Retention and Acquisition
  • Lead Generation
  • Payment Reminders
  • Product Awareness
  • Welcome Calls
  • Surveys