Interactive Voice Response

Interactive Voice Response (IVR)

Agility's Natural Speech IVR system is currently one of the most sophisticated systems available within the contact center industry. Callers are able to access important information and complete transactions via voice or touch tone prompts in several languages, a necessity in today's global society.

Customized IVR Applications Include:

  • Computerized Gathering of Data
  • Efficient Routing to an Agent
  • Answers to FAQ's
  • Automated Surveys and Disclosures
  • Secure Acceptance Data
  • Information Requests
  • Third Party Verification
  • Information Requests
  • Data Capture
  • Market Research